Shipping policy

Shipping Policy – Home Se Wellness

Effective Date: 17 August 2026

At Home Se Wellness, we aim to process and deliver your orders safely and within the estimated delivery time.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or during special sales/promotional periods may require additional processing time.
Once your order has been shipped, you may receive a shipping confirmation and tracking details through email, SMS or WhatsApp, wherever available.

2. Delivery Time

Our estimated delivery time is generally 3–7 business days after dispatch.

Delivery time may vary depending on:

Delivery location
Courier service availability
Weather conditions
Public holidays
Remote or difficult-to-reach locations
Unexpected transportation or operational delays

The delivery timeline shown at checkout or communicated with the order should be treated as the applicable estimated delivery timeline.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is completed.

If we offer free shipping on a particular order, the applicable free-shipping conditions will be displayed on the website or at checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address or because the customer is unavailable to receive the shipment, additional delivery charges may apply for re-shipment, where applicable.

5. Tracking

Where tracking is available, tracking details will be shared with the customer after dispatch.

Customers can use the tracking information provided by the courier to check the current status of their shipment.

6. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeline, delays can occasionally occur due to circumstances beyond our reasonable control, including courier delays, weather conditions, natural events, public holidays, transportation disruptions or other unforeseen circumstances.

If an order is significantly delayed, please contact us so that we can check the shipment status with the courier and assist you.

7. Damaged or Incorrect Product

If you receive a product that is:

Damaged during delivery
Leaking or visibly damaged
Different from the product ordered
Defective or materially different from the description

please contact us as soon as possible after delivery with your Order ID and clear photographs/videos of the product and packaging.

Such cases will be handled according to our Refund & Return Policy and applicable consumer laws.

8. Delivery Attempt / Undelivered Orders

If the courier makes a delivery attempt and the customer is unavailable, the courier may make another delivery attempt according to its policy.

If the shipment is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, we may contact the customer regarding re-shipment.

Any re-shipping charges, where applicable, will be communicated to the customer before re-shipment.

9. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be handled according to our Refund & Return Policy and applicable law.